Refund policy
Return & Refund Policy
At Jagir, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer returns, refunds, and exchanges under the following terms:
1. Return Eligibility Criteria
- Items must be unused, in their original condition, and in the original packaging.
- Products should include all tags, accessories, and documentation.
- Only items purchased directly from our store are eligible for return.
2. Return Timeframe
- Returns must be initiated within 7 days from the date of delivery.
- Requests made after this period will not be accepted.
3. Refund Process and Timing
- Once your return is received and inspected, your refund will be processed within 14 days.
- Refunds will be issued to the original payment method used during the purchase.
- You will receive a confirmation email once your refund has been processed.
4. Exchange Options
- Exchanges are available for items of the same value, subject to stock availability.
- To request an exchange, please contact us at [EMAIL ADDRESS] with your order details.
5. Damaged or Defective Product Handling
- If you receive a damaged or defective item, please contact us immediately at info@jagir.store with photos and order information.
- We will arrange a replacement or full refund at no additional cost to you.
6. Non-Returnable Items
- Items that have been worn, washed, or altered.
- Sale or clearance items, unless defective or damaged.
- Gift cards or personalized/customized products.
7. Return Shipping Costs
- Customers are responsible for return shipping costs, except in cases of defective or damaged products.
- We recommend using a trackable shipping method to ensure your return is received.
We aim to make every step of your shopping experience smooth and confident. If you have any questions or need assistance with a return or exchange, please contact us at:
Email: info@jagir.com